Question 1

What is your response time in case of a cyber incident?

Accepted Answer

Our team is available 24/7 with a guaranteed response time under 2 hours. For critical incidents, we can mobilize a full team in less than 30 minutes.

Question 2

What types of incidents do you handle?

Accepted Answer

We respond to all types of incidents: ransomware, data breaches, intrusions, DDoS attacks, business email compromise (BEC), malware, and more.

Question 3

What does a forensic investigation involve?

Accepted Answer

Our forensic process follows a rigorous methodology: evidence collection and preservation, in-depth analysis of compromised systems, identification of attack vectors, detailed reporting, and recommendations.

Question 4

Do you work with our insurer?

Accepted Answer

Absolutely. We work closely with major Canadian cyber insurers (Northbridge, CFC, etc.) and breach coaches.

Question 5

Do you offer preventive services?

Accepted Answer

Yes! We offer penetration tests, vulnerability assessments, security audits, employee training, and Table Top exercises.

Question 6

How does AI improve your services?

Accepted Answer

We leverage AI for early threat detection, behavioral analysis, automated response, and predictive analytics.

Question 7

What are your pricing options?

Accepted Answer

Our pricing varies depending on the service type and complexity. We offer annual packages for insurers, incident-based pricing, and retainer subscriptions.

Question 8

Are you available across Canada?

Accepted Answer

Yes, we operate across Canada with particular expertise in the Quebec market. Our services are available in both French and English.

Frequently Asked Questions