Question 1

What is your response time in case of a cyber incident?

Accepted Answer

Our team is available 24/7 with a guaranteed response time under 2 hours. For critical incidents, we can mobilize a full team in less than 30 minutes.

Question 2

What types of incidents do you handle?

Accepted Answer

We respond to all types of incidents: ransomware, data breaches, intrusions, DDoS attacks, business email compromise (BEC), malware, and more.

Question 3

What does a forensic investigation involve?

Accepted Answer

Our forensic process follows a rigorous methodology: evidence collection and preservation, in-depth analysis of compromised systems, identification of attack vectors, detailed reporting, and recommendations.

Question 4

Do you work with our insurer?

Accepted Answer

Absolutely. We work closely with major Canadian cyber insurers (Northbridge, CFC, etc.) and breach coaches.

Question 5

Do you offer preventive services?

Accepted Answer

Yes! We offer penetration tests, vulnerability assessments, security audits, employee training, and Table Top exercises.

Question 6

How does AI improve your services?

Accepted Answer

We leverage AI for early threat detection, behavioral analysis, automated response, and predictive analytics.

Question 7

What are your pricing options?

Accepted Answer

Our pricing varies depending on the service type and complexity. We offer annual packages for insurers, incident-based pricing, and retainer subscriptions.

Question 8

Are you available across Canada?

Accepted Answer

Yes, we operate across Canada with particular expertise in the Quebec market. Our services are available in both French and English.

ITCS GROUP

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